Talk to a human.
Sales, setup help, licensing questions, refund requests — we answer every email, usually within a few hours during weekdays. No autoresponder hell, no ticket queue. Real replies from the team that builds the EA.
Before you email — common pre-purchase questions
Any regulated MT5 broker offering XAUUSD works. Tighter spreads (under $0.30 during London/NY) produce cleaner results. See full broker guidance →
Tune the fixlot input to your equity. At the default 0.01 lot the per-trade exposure is modest, so any equity above a few hundred USD is workable — but always demo-test first.
Instant download to the email used at checkout. License binding (after you submit your account numbers via the thank-you page) completes within 24 hours on weekdays.
14-day money-back, no interrogation. Reply to your receipt email with your order ID. Full policy →
Best for anything longer than a sentence. Include your order ID if it's support related.
support@nexttrade.techResponse time
Weekdays (Mon–Fri): under 24 hours.
Weekends: best-effort. Market-critical issues jump the queue.
Where we operate
Remote-first team. Support is delivered in English. Timezone-agnostic — pick any channel below.
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Updates, walkthroughs, and backtest posts across our social channels.
Send us a message
We'll reply to the email you enter below. No spam, no newsletter auto-signup.
We've received your inquiry. Expect a reply from support@nexttrade.tech within 24 hours on weekdays.
Ready to ship?
Skip the back-and-forth and start on demo today — the 14-day refund window has you covered.
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